In today’s competitive legal market, results alone aren’t enough, clients remember how you made them feel. This Justia Webinar, The Client-Centric Practice: Service That Sets You Apart, will show you how to elevate your client experience through simple, effective strategies that build trust, loyalty, and referrals.
In this session, we’ll dive deep into the communication habits, systems, and firm-wide culture that drive exceptional client service. From the first intake call to case closure, you’ll learn how to create a client journey that feels seamless, empathetic, and professional at every step.
What You’ll Learn:
- Why client communication — not just outcomes — defines lasting success
- How to anticipate needs and simplify the client journey from intake to follow-up
- Ways to align your team around empathy, clarity, and accountability
- Smart tools and feedback systems that strengthen loyalty and reduce friction
Webinar Details & Speaker
The presentation will begin promptly at
1:00 p.m. ET/10:00 a.m. PT on Friday, November 7, 2025.
The recording of this broadcast will also be available to Justia Connect members shortly after the live event.
Ruby Powers is a Board-certified immigration attorney and founder of Powers Law Group, P.C.. With over 16 years of expertise in law practice management, she authored AILA’s Build and Manage Your Successful Immigration Law Practice (Without Losing Your Mind) and her book “Power Up Your Practice” (available on Amazon). Through Powers Strategy Group, LLC, she provides strategic consulting services and hosts the informative podcast “Power Up Your Practice,” launched in 2024. With a commitment to excellence and empowerment, Ruby inspires legal professionals to succeed in their practices and businesses.
Register for This Justia Webinar
Justia Webinars are open to everyone. To attend a Justia Webinar, you must become a Justia Connect member. All you need to do is fill out a simple registration form. It is that easy to become a free Justia Connect member.
Additional Benefits for Lawyers
Get a Free Profile in the Justia Lawyer Directory: If you’re a lawyer who hasn’t taken advantage of obtaining a free Justia Lawyer Directory Profile, now’s the time to do so. You can create or claim an existing profile here to build your online presence, connect with potential clients, and more!
More Questions?
In just 60 minutes, you’ll gain practical tools and insights you can put to work immediately to enhance client satisfaction and retention. Whether you’re managing a solo practice or leading a firm, this program will help you transform your service approach into a powerful differentiator that keeps clients coming back, and referring others. If you have additional questions about this webinar, you can get more details and register on the webinar page.
Want to learn more about our Justia Connect membership program? Explore the Justia Connect Help Center.
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